2024.04.13 - 05.12

Frequent Questions よくあるご質問

Tickets チケットについて

What are the different types of ticket options available?
There are four ticket options.

1. Passport Ticket (Adult/Student): This ticket allows you to enter all 13 exhibitions in 12 venues (paid, free, special). This is the best value ticket if you plan to visit 3 or more paid or special venues.

2. Express Passport Ticket (Adult): This ticket allows you to enter immediately without waiting in line. You can enter the paid venues as many times as you like.

3. Mini Passport (Adult/Student): This ticket allows you to enter Special Venue No. 5 Vivienne Sassen Exhibition and the paid venues. If you purchase a Mini Passport when purchasing a single-venue ticket at a paid venue, you can enter No. 5 at any time. In addition, a limited number of tickets that allow free entry to Special Venue No. 5 Vivienne Sassen Exhibition are distributed online each day (distribution will end once the planned number is reached).

4. Single-venue Ticket (Adult/Student): This ticket allows you to pay the admission fee for one paid venue each time.

In addition, you do not need an admission ticket for the free venues.

For more information on ticket types and prices, please visit the ticket information page on our website
Are there venues where I need to pay an additional fee (other than my ticket/passport ticket fee)?
In addition to the various tickets, you will need to pay an admission fee to enter the Nijo Castle No. 6 Thierry Ardouin's exhibition. The admission fee for adults at Nijo-jo Castle is 800 yen. There are discounts for students and seniors. If you are an Express Passport holder, you do not need to pay a separate fee.

For more information on admission fees, please visit the Nijo-jo Castle website.
https://nijo-jocastle.city.kyoto.lg.jp/guide/annai/?lang=en
What is the difference between a paid, free and special venue?
A paid venue requires an admission fee to enter. Passport Ticket and Single Ticket holders are able to enter.

A free venue requires no admission fee to enter. Everyone is welcome to enter.

This year we have one special venue, Kyoto Shimbun B1F (Former Printing Plant). All Passport Ticket holders and Free Ticket holders (online registration is required, limited number of registrations available per day) are able to enter.

For more details, please visit the ticket information page on our website
Do children need a ticket for admission?
Admission is free for junior high school students and younger.
High school students and older require a student ticket.
Is reentering a venue possible?
General Passport Ticket holders may enter all paid and special venues only once over the course of the festival period (2024.04.13 - 2024.05.12). Anyone may enter the free venues as many times as they'd like.

Express Passport Ticket holders may enter all venues (paid, free and special) as many times as they’d like.

For more details, please visit the ticket information page on our website
Where can I purchase my ticket during the event?
Single-venue tickets can be purchased at each paid venue.

Various passport tickets will be on sale during the event at the KYOTOGRAPHIE online store, each paid venue, and the Information Machiya. Some passport tickets may not be sold at the venue.

For more details, please visit the ticket information page on our website
Can I buy tickets over the phone?
We do not sell tickets over the phone. Please visit the ticket information page on our website for information on how and where to buy tickets to KYOTOGRAPHIE 2024.
What payment methods are accepted?
If purchasing a ticket from our Online Shop, the following payment services are available: Visa, Mastercard, American Express, JCB, Apple Pay, and Google Pay.

If purchasing a ticket in-person at a paid venue or the Information Machiya during the exhibition period (Apr 13 - May 12), the following payment services are available:

Credit card: VISA, Master, AMEX, JCB, Diners Club, Discover
ID Electronic money: iD, QUIC Pay, Apple Pay
IC Card for Public Transportation (PiTaPa cannot be used)
QR Code Payment: PayPay, LINE Pay
Cash
Can you issue a receipt?
If purchasing a ticket from a paid venue or the Machiya Information Center, a receipt can be issued. Please notify the clerk when purchasing.
For online purchases please use the credit card statement as a receipt. A handwritten receipt cannot be issued. If you require a printed receipt, please purchase your ticket in-person.
Can tickets be purchased from outside Japan?
To purchase a Passport ticket from abroad, please buy through ouronline shop

Single venue tickets are only available for purchase on-site at the venues during the festival period.
Are all tickets available for purchase during the advance sale period?
Only Passport Tickets and Express Passport Tickets can be purchased during the advance sale period (until 23:59 JST on Friday, April 12, 2024).

These tickets can be purchased at the KYOTOGRAPHIE Online Shop (https://store.kyotographie.jp/products/kyotographie-2024-passport-ticket).
General/Student Passport Tickets can also be purchased at Kyoto TSUTAYA Bookstore.

For more information, please visit the ticket information page on our website
I would like to purchase advance tickets, but I do not own a smartphone or computer and I live far away. How can I obtain it?
We apologize but we cannot accept cash on delivery or mail Passport tickets. You will need to purchase a paper passport or single venue ticket in person during the Festival from the Information Machiya or any paid venue
I purchased an e-Passport Ticket online however I never received the email with my ticket. What should I do?
When purchasing an e-Passport ticket online, you will receive a confirmation email as the proof of purchase to the email address you registered at the time of purchase.
You will receive a second email with the e-Passport ticket which can be saved as a screenshot or PDF, or saved to Apple Wallet. Please show this upon entry to venues.

If you have not received the email, please check your Spam, Junk or Promotions email folder. If there is still an issue, please contact ec@kyotographie.jp and include your name, date and time of purchase, number of tickets, payment method, and inquiry.
I purchased a General/Student e-Passport Ticket online do I need to pick up a physical ticket on the day I visit the venue?
If you have purchased a General/Student e-Passport ticket online, there is no need to pick up a physical ticket. Please save the confirmation and e-Passport ticket (QR code page) to your phone and present upon entry to the venue.
I purchased an Express Passport Ticket from the KYOTOGRAPHIE Online Shop. I have received my confirmation code, where should I pick up my physical paper ticket?
If you have purchased an Express Passport online, you will need to exchange your online confirmation code for a paper ticket at the Information Machiya or any paid venue during the festival period (from Apr 13 - May 12).
Is it possible to change from a Single Ticket to a General Passport Ticket?
A single-venue ticket cannot be changed to a regular passport. If you plan to visit multiple venues, we recommend a passport ticket.
I would like to visit the Viviane Sassen exhibition at the Special Venue, Kyoto Shimbun B1F (Former Printing Plant). What ticket do I need?
To access No.5 Viviane Sassen's exhibition at Special Venue (Kyoto Shimbun B1F), you will need a General Passport, Student Passport, Mini Passport, Express Passport or Free Registered Ticket (obtained via online registration).

General Passport, Student Passport and Express Passport tickets allow entry to all venues.

The Mini Passport ticket that will grant you access to No.5 Viviane Sassane’s exhibition and one other paid venue of your choice. The Mini Passport is suitable for those who do not hold a General/Student Passport ticket or Express Passport ticket, and want guaranteed priority entry to this exhibition as spots may fill up for the Free Registered tickets.

General Mini-Passport 1,500 yen
Student Mini-Passport 1,300 yen

Free admission (limited number per day) can be reserved here.

For more information please visit the ticket information page on our website
Is there a student and/or senior citizen discount?
Student discounts are available on Single Venue Tickets and some Passport Tickets. A student identification card (high school, university, vocational school) must be presented upon purchase. Junior high students and below are free to enter.

No senior citizen discount is available.
Is there a group discount?
If you purchase 10 or more regular passport tickets at once, a group discount (4,950 yen) will be applied. Purchases must be made at the Information Machiya. This discount cannot be used in conjunction with other discounts.
Is there a disability discount?
People with disabilities and one companion may enter for free. Please present your certificate of disability at each of the venues for free admission.
Is it possible to cancel or get a refund?
Under no circumstances can we accept a cancellation or a refund of passport tickets and single venue tickets.
What should I do if I lose my passport or ticket?
Tickets cannot be reissued. Please keep it stored safely.
Are there any admission restrictions? Is there a possibility of not being able to buy tickets on the day?
If the venue is crowded, we may limit entry. Additionally, if the number of people queuing is too long that it is deemed impossible to enter the venue before the final entry time, the sale of single entry tickets may be suspended.
Resale of Tickets
Resale of all KYOTOGRAPHIE tickets, discount tickets, etc. is strictly prohibited. In the unlikely event that an account resells tickets on a second-hand website, etc., the Festival Office will send a warning message to the account.

In addition, tickets that have been resold may be invalidated by the Secretariat. Therefore, if you purchase resale tickets, you may not be allowed to enter the venue. Please understand this in advance.

Visit 来場される方へ

How many venues are there and where are they located? Are they the same as last year?
The main program of KYOTOGRAPHIE will feature 13 exhibitions at 12 venues scattered around Kyoto City. Each year, the venues are chosen to suit the content of the exhibition. Therefore, new venues appear almost every year. Unique locations in the center of Kyoto City will be the venues for the exhibitions. For a map of the venues for 2024, please see here
What are the opening and closing times of each venue?
Closed days and opening hours vary depending on the venue. The exhibition venues may be far apart, so we recommend that you check opening hours in advance and plan your route. For more information, please see here
When is the last entry?
Last entry to each venue is 30 minutes before the listed closing time.
During busy times, the final admission time may be moved earlier so please arrive with plenty of time to spare.
What is the difference between a paid, free and special venue?
A paid venue requires an admission fee to enter. Passport Ticket and Single Ticket holders are able to enter.

A free venue requires no admission fee to enter. Everyone is welcome to enter.

This year we have one special venue, Kyoto Shimbun B1F (Former Printing Plant). All Passport Ticket holders and Free Ticket holders (online registration is required, limited number of registrations available per day) are able to enter.

For more details, please visit the ticket information page on our website
Is reentering a venue possible?
General Passport Ticket holders may enter all paid and special venues only once over the course of the festival period (2024.04.13 - 2024.05.12). Anyone may enter the free venues as many times as they'd like.

Express Passport Ticket holders may enter all venues (paid, free and special) as many times as they’d like.

For more details, please visit the ticket information page on our website
What is the Information Machiya and where is it located?
The Information Machiya is about a 5-minute walk from Karasuma-Oike Station on the Kyoto Municipal Subway. This information center sells various tickets, merchandise, books, etc., and also provides a wide range of services, including explanations of exhibitions and information on sightseeing in the area.

The venue is a townhouse of a wealthy merchant from the Taisho period, which is designated as a tangible cultural property of Kyoto City, and it also features installation exhibitions, a collector's gallery, and a lounge.

For more information, please see the Information Machiya page
How many exhibitions are possible to see in 1 day?
This will vary depending on the desired venue, travel distance, and individual viewing time. All venues are concentrated in central areas to make them relatively easy to travel between (Karasuma Oike, Gion, Okazaki).
If you have any further questions about planning your visit, please consult the concierge at the Information Machiya Center.
How do I get to each venue?
Access information is availble on the website for each venue. Route planning is possible via the map on the website.
Is there a shuttle bus that operates between venues?
There is no shuttle bus. Please use other modes of transportation, such as public transportation.
Is there bicycle parking available at the venues?
Bicycle parking availability depends on the venue. If there is a bicycle parking lot icon on the Map, you may park your bicycle at that venue. If there is no bicycle parking, please use nearby parking spaces.
Is there motorcycle parking available at the venues?
There is no parking available for motorbikes. Please use nearby paid motorcycle parking lots.
Is there somewhere I can store my big luggage/suitcase at the venue?
Each venue varies and luggage storage can't be guaranteed. For best results, please leave your baggage at your hotel reception or in a coin locker.
Do you have bicycle rentals?
Bicycles are available for rent at the Machiya Information Center. However, rentals are limited to those who have a passport ticket and are subject to availability. No reservations are required.
*Limited number, weekends only. In case of rain the service will be stopped for safety reasons.
Are the venues wheelchair accessible?
Varies by venue. For details, please see the icon on the exhibition details page.
Can I borrow a wheelchair?
Wheelchairs are not available for rental.
Do the venues have an elevator?
It depends on the venue. Please see venue page for more information.
Do the venues have a toilet?
Varies by venue. For details, please see the icon on the exhibition details page.
Are there nappy/diaper changing spaces and breastfeeding/nursing spaces available?
Varies by venue. For details, please see the icon on the exhibition details page.
Do the venues have a smoking area?
There is no smoking area.
Is there anything I should keep in mind about visiting the venues?
Some exhibitions are held in buildings or temples that are registered as important cultural properties, so you may be asked to remove your shoes. In order to protect cultural properties, we ask for your cooperation in wearing socks. In addition, some old townhouses may be cold. If you are concerned about your feet getting cold, it may be a good idea to bring socks.
*On rainy days, if your socks are wet in a venue with tatami mats, you may be asked to take them off. We ask for your cooperation in protecting the tatami mats.
Can infants enter? Is there an age restriction?
There is no age restriction. Junior high school students and below are free to enter all venues. As temples and machiyas are repurposed as exhibition venues, please be careful of steps and stairs.
Is it possible to enter the venues with a baby stroller?
Each venue varies. If entering a venue with a stroller is difficult, it is possible to leave it at the reception.
Is it possible to eat and drink inside the venues?
Eating and drinking inside the venues is prohibited. In order to protect the artwork, bringing in cups that cannot be sealed is prohibited. If you bring such an item, you can leave it with the staff. There are no resting areas inside the venues.
Is there free wifi?
We do not provide free wifi. Please use services such as KYOTO WiFi which is provided by Kyoto City.

KYOTO WiFi
https://ja.kyoto.travel/wifi/
What can cause venues to unexpectedly close?
We may close a venue due to the suspension of public transportation, severe weather conditions, equipment malfunction, etc. We will notify you via the official website or our social media.
Are masks necessary to enter?
The decision to wear a mask is left to the individual. This also applies for staff members. Thank you for your understanding.

About KYOTOGRAPHIE KYOTOGRAPHIEに関して

What are the Public Events?
The public program includes a number of talk events, workshops, and film screenings related to the artists and themes of KYOTOGRAPHIE 2024. Most events are free to enter with a KYOTOGRAPHIE Passport or exhibition tickets, with some exceptions
Where can I get a KYOTOGRAPHIE flyer?
KYOTOGRAPHIE flyers can be found at the reception of each venue or the Information Machiya. They can also be found in tourist information centers, commercial facilities, restaurants and art galleries located throughout Kyoto City.
Is it possible to take pictures of the artwork (with a camera, a digital camera or phone cameras)?
It depends on the venue. Please ask a staff member.
Is it possible to use pictures and videos taken at the venues?
◇ The following behavior is prohibited:
・Taking a photograph in a way that disturbs other visitors
(Taking photos for a long period of time, occupying a large amount of space)
・Portrait photography using an artwork or exhibition space as the background
・Using flash, tripods and selfie sticks
・Taking a close-up photograph of a single artwork
・Taking a video
・Taking a photograph of artworks with a "no photography" sign and exhibition space
Depending on the level of crowd, staff members may decide to prohibit taking photographs.

◇ Notes on use of photographs taken at the venues
・Photographs cannot be used for commercial purposes
・Do not change/alter artworks that you have photographed
・Do not use photographs for anything that exceeds private use
(If using photographs for a blog, social media or other photograph sharing service, please do so at your own risk)
・KYOTOGRAPHIE will not be responsible for any trouble that arises from photographs
Is it possible to use images of the artwork found on the website and catalogue?
Images found on the website or the catalogue cannot be used.
Is it possible to take notes inside the venues?
Yes, it is possible. Please use a pencil when taking notes. However, depending on their duty staff members may use ballpoint pens in areas without artwork (e.g., reception).

Others その他

Where can I purchase official merchandise?
Official merchandise is sold at the Information Machiya and paid venues. However, the venues usually only sell particular merchandise, so to view all merchandise please go to the Information Machiya.
The online shop sells some merchandise as well.
In case merchandise is sold out, will it be restocked during the exhibition period?
Sold out items will not be restocked. Please purchase your desired merchandise as soon as possible.
If I purchase merchandise, do you charge for shopping bags?
If you wish, we can provide you with a free shopping bag. However we would appreciate it if you could bring an eco-bag with you if possible to help protect the environment.
What payment methods can be used at the official merchandise shop?
If purchasing a ticket from our Online Shop, the following payment services are available: Visa, Mastercard, American Express, JCB, Apple Pay, and Google Pay.

If purchasing a ticket in-person at a paid venue or the Information Machiya during the exhibition period (Apr 13 - May 12), the following payment services are available:

Credit card: VISA, Master, AMEX, JCB, Diners Club, Discover
ID Electronic money: iD, QUIC Pay, Apple Pay
IC Card for Public Transportation (PiTaPa cannot be used)
QR Code Payment: PayPay, LINE Pay
Cash
Where should I contact if I drop/lose something?
Please contact the following email address/phone number:
Email: info@kyotographie.jp TEL: 075 708 7108
Are you accepting applications for support staff?
We are recruiting when the occassion arises.
Please apply by contacting the email below:
staff@kyotographie.jp
Where should I stay during my trip to KYOTOGRAPHIE 2024?
KYOTOGRAPHIE has a number of partner hotels we encourage you to stay at during your visit to Kyoto for easiest access to the festival. Please see the website here for more information: